We appreciate that your privacy is important to you. Sweat Tours will continue to protect the personal information you provide us and we will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.
We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information). We collect three categories of information when you use our website:
For example, we will collect personal information from you when you register on our website, place an order, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our website.
When you become a subscriber to our newsletter, register to become a member or book a tour you will need to provide certain details so that we can establish and manage your account.
We collect personal information when you volunteer that information in order to receive a service from our website. The personal information collected on our website will be used to provide the services you have requested, such as setting up and managing your subscription to our newsletter, or processing any bookings you may make. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our website.
The type of information we collect from you will depend on what services on our website that you use. The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details and information for identification purposes. If you make online bookings by credit card or debit card or direct debit from your bank account, we will collect your card or bank account details.
General information about visits to our websites is collected by our computer servers, with small files (“cookies”) that our websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our websites are visited, in what order and how often and the previous website visited and also to process bookings. The anonymous non-personal information that when collect and analyse in not personal information as described in the Privacy Act.
When you access our website, a small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our website can recognise your computer when you next visit our website. The “cookies” that are shared with your computer can't be used to discover any personal information such as your name, address or email address they merely identify your computer to our websites when you visit us.
We can also log the internet protocol address (IP address) of visitors to our website so that we can work out the countries in which the computers are located.
We collect information using “cookies” and other tracking technologies for the following reasons:
We use different technologies and procedures to help protect personal information from unauthorized access, loss, alternation, disclosure or use. Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres. We also use data encryption when personal information is transferred to and from our service providers. Our commitment to data security means:
Our website is hosted in Australia however some web traffic information we collect, such as data collected by Google Analytics may be stored overseas.
We will communicate with you in relation to any booking you make and in relation to the management of your account with Sweat Tours which will include providing you with information about our tours.
We may send you information and updates about any other product, service or information that we provide to our customers; in addition, we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.
We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or protect ours or others rights, property, or safety.
We are happy to provide you with details of personal information held about you. APP 12 allows you to get access to, and correct, the personal information we hold about you.
To access this information, you need to email or write to us using the contact details below.
APP 13 allows you to ask us to take reasonable steps to correction any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
If you believe that your personal information has been misused, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter.
Betta Productions Pty Ltd Pty Limited (ACN 604 951 586) trading as Sweat Tours
P.O BOX 1311
St Kilda South, 3182
If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC). Telephone: 1300 363 992 firstname.lastname@example.org
OAIC complaints page: http://www.oaic.gov.au/privacy/privacy-complaints
Our websites may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our websites and welcome any comment about linked websites.
Please also visit our Terms of Access to our Website (www.sweattours.com/terms-conditions/) which sets out the conditions of use and limitations of liability governing the use of our Website.